Privacy policy

Privacy Policy for 3D Depot Pty Ltd

Last Updated: 1 February 2025

This Privacy Policy describes how 3D Depot Pty Ltd (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from 3ddepot.co.za (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" refers to the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Basic contact details: including your name, address, phone number, and email.
  • Order information: including your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information: including your username, password, security questions.
  • Shopping information: including the items you view, put in your cart, or add to your wishlist.
  • Customer support information: including the information you choose to include in communications with us, such as when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our Site and Services, such as Shopify.
  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment and fulfill your orders.
  • When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices.

How We Use Your Personal Information

  • Providing Products and Services: We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, send notifications related to your account, purchases, returns, exchanges, and other transactions, to create, maintain, and manage your account, arrange for shipping, facilitate returns, exchanges, and enable you to post reviews.

  • Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications via email, text message, or postal mail, and showing you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.

  • Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.

  • Communicating with you: We use your personal information to provide customer support and improve our Services. This is in our legitimate interests to be responsive, provide effective services, and maintain our business relationship with you.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see Shopify Cookie Policy. We use Cookies to power and improve our Site and Services, run analytics, and better understand user interaction with the Services.

You can manage your Cookie preferences through your browser settings. Please note that blocking Cookies may affect your ability to use certain features of our Site.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes, as described below:

  • With vendors or third parties who perform services on our behalf (e.g., payment processing, IT management, data analytics, shipping).
  • With business and marketing partners, including Shopify, for advertising purposes.
  • When you direct or consent to the disclosure of certain information, such as to third-party services like social media widgets or login integrations.
  • With affiliates or within our corporate group to run our business operations.
  • In connection with a business transaction such as a merger or bankruptcy, or to comply with legal obligations (e.g., subpoenas, search warrants).

We do not sell or disclose sensitive personal information for the purpose of inferring characteristics about you.

Third Party Websites and Links

Our Site may provide links to third-party websites. If you follow links to third-party sites, we encourage you to review their privacy policies. We are not responsible for the privacy practices of these sites.

Children’s Data

Our Services are not intended for children under 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided personal information, please contact us immediately, and we will delete that information.

Security and Retention of Your Information

We implement reasonable security measures to protect your personal information. However, no security measures are 100% secure, and we cannot guarantee absolute security. Please do not use insecure channels to communicate sensitive information to us.

We retain your personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights and Choices

Under POPIA, you have several rights regarding your personal information:

  • Right to Access: You may request access to the personal information we hold about you.
  • Right to Correction: You may request the correction of inaccurate information.
  • Right to Deletion: You may request that we delete your personal information, subject to certain legal conditions.
  • Right to Object: You may object to the processing of your personal information.
  • Right to Restriction: You may request restrictions on the processing of your personal information.
  • Right to Withdraw Consent: If we rely on consent for processing your personal information, you may withdraw that consent at any time.

To exercise these rights, please contact us at [sales@3ddepot.co.za].

International Users

Please note that we may transfer, store, and process your personal information outside of South Africa. By using our Site and Services, you consent to the transfer of your data to other countries, including those with different data protection standards.

Complaints

If you have complaints about how we process your personal information, please contact us at [sales@3ddepot.co.za]. You may lodge a complaint with the Information Regulator of South Africa if you are not satisfied with our response.

Contact

For any questions or concerns about this Privacy Policy or to exercise your rights, please contact us at:

3D Depot Pty Ltd
Email: sales@3ddepot.co.za
Website: www.3ddepot.co.za